Profesión:
Account Helpdesk Agent Norwegian + Finnish + Engli

descripción del trabajo:
-Reactive inbound call handling - Next to common customer service queries, the primary purpose of this role is to resolve account, billing or payment queries from customers. The Agent will aid the customer, where possible resolving the question immediately. Where the customer’s concern cannot be resolved on first contact, for example it requires action by a local field or finance team, the Agent will coordinate the resolution. Regardless of any support required from other people, responsibility for ensuring an accurate and complete resolution within the agreed resolution period rests with the Agent. - Management of customer complaints and queries in the designated ticketing system, ensuring that all tickets are handled within established time frames. - Work with regional/local management and use knowledge of established corporate operating procedures to make sound business decisions regarding issue resolution. - Manage customer satisfaction survey tasks and responses. - Perform other d

Número de vacantes: 1

Kontkat:

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https://empleate.gob.es

fuente: empleate