Profesión: Commercial Support Unit Agent

descripción del trabajo:
A Series of activities designed to enhance the level of customer´s satisfaction as well as increasing customer´s expectation within a specific time.
These activities have been designed in order to provide commercial services support H16/365 to our Customers and Worldwide Stations.
Any successful candidate must be willing to work shift hours including weekends.

DUTIES
 Provide Customer/agents tracing and queries support on shipments within all cargo network and Madrid´s HUB that weren´t shipped as booked.
 Handle queries and provide resolutions to cargo queries, and Promise Rebooking recovery.
 Monitoring special cargo, IAG Cargo Vulnerable Customer Alert (VCA) and Critical products; origin, destination and transhipping Spain.
 Telephone and email hotlines for handling requests, queries or incident calls.
 Proactive actions informing clients about offloads.
 Arrange authorizations of handling weapon permits with the Spanish Authorities.

PERSON SPECIFICATION

 Passion for Customer Service, ability to upsell and strong negotiation skills
 Understands the impact of high level service delivery to the commercial organisation
 Disciplined in time management
 Excellent verbal and written skills
 Flexible and able to adapt to change in priorities
 Good relationship builder
 Ability to adapt and empathise with different audiences, and potentially including external customers or partners
 Strong communication skills (both written and verbal)
 Able to work accurately and in great detail
 Strong customer advocacy
 Strong commercial and operational skills
 Knowledge of IAG Cargo Products portfolio
 Able to work as part of team
 Patience and positivity

 Fluent English & Spanish
 Previous Customer Service experience
 Cargo and Airlines business processes
 Commercial and Operations

As this is a Spanish contract, applicants with “Certificado de Discapacidad” are actively encouraged to apply to this position.

Número de vacantes: 1

Kontkat:

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https://empleate.gob.es

fuente: empleate