Profesión: Customer support - helpdesk with french 96438/361

descripción del trabajo:
Are you looking for a new professional challenge within the tourism industry? Would you like to join an international company located downtown Barcelona? We are looking for a Customer Support Agent with French to serve as customers- first point of contact via phone, e-service and/or other media for support related requests to GDS local products, services and solutions, with the key focus on achieving high standards in first contact resolution within the French speaking markets. Some of your main duties and responsibilities are: - Primarily provide high first contact resolution to an agreed set of GDS to be measured in line with performance indicators. Utilize full product knowledge and problem resolution skills, identify when own knowledge has been exhausted and appropriate escalation of the problem should be made. - Log all cases in the appropriate GDS tool and assure correct and comprehensive data to enable meaningful reports and analysis. - Quickly understand customer needs and impa.

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Número de vacantes: 8

Kontkat:

Please click this link for more info

http://feinaactiva.gencat.cat

fuente: empleate