Profesión:
German Inbound Welcome Desk Advisor (m/f) Arbeitsort: Barcelona

descripción del trabajo:
We are currently looking for German Inbound Welcome Desk Advisors for one of our clients, a leading company in new technologies. Responsibilities: - Handle inbound presales enquiries (coming via telephone or e-mail) by giving to customer detailed information on products, drive him on internet specific page for more information, detect immediate sales opportunity and manage this sales opportunity according to the rules - Refer non sales/presales enquiries to the right organization (technical support, store post-sales, etc) - Manage customers & resellers requests on spare parts by checking spare part id, availability and refer customers /resellers either to the online spare part store or to specialized spare part partners - Close inbound sales for consumers (not professional) - B2C - Qualify inbound B2B sales opportunities that require sales negotiation and pass the lead to the store telesales strong product/Services knowledge (PSG/IPG/ESSN) - Refer/transfer Reseller & Retailer/e Tailer enquiries to the right organization (partner hotline in BCN, etc) - Qualify inbound B2B sales opportunities that require sales negotiation and pass the lead to responsible teams We offer: - Full-time and long-term contract - Salary: 18000 Euros gross/year + up to 2.000 Euros gross/year in bonus - Internal development program - Free Spanish/Catalan certified lessons - Relocation package provided Requirements - German on a native level - Fluent English - Customer service driven. - Organized/efficient. - Cross-selling/up-selling - Proactive and service attitude - Good selling skills - IT literate - Minimum of 1 year relevant experience - Hold business level conversations deriving customer need before positioning product & price - Strong personal interest & curiosity in IT products and applications - High capability to listen to customers - Is expert to conduct adequate questions to have a comprehensive understanding of customer needs, accounts qualification, customer choice drivers Place of work: Barcelona/Spain ***The recruitment processes and people involved in them (both recruiters and project managers) will not discriminate any candidacy because of age, disability, ethnic, material status, gender, nationality, ideology, politic, race, religion and sexual orientation.*** _____________________________________________________________________________________________________ How to apply: Please sent your application via e-Mail to: ZAV.Outgoing-212@arbeitsagentur.de point of contact: Nicole Plener - Geforderte Anlagen: Anschreiben und Lebenslauf in englischer Sprache

Nombre del empleador: Sellbytel Group Barcelona

Dirección del empleador: Diagonal 197, E-08018 Barcelona, Spanien

Formulario de contacto: Sara Sánchez

Descripción breve del trabajo: Vendedores por teléfono

país: España

región: ESPAÑA

tipo de contrato: Jornada completa

educación requerida: Sin especificar

Fuente de ofertas de trabajo.: BA, Servicios Públicos de Empleo, Alemania

Como buscar: Otros (véase la descripción)

Moneda de salario: EUR

Periodo de salario: Mensualmente

Salario de impuestos: Bruto