Profesión: Technical Engineer

descripción del trabajo:
The Role… Support existing and new customers, in consultancy and support enquiries from business and technical perspective. What you will do… Resolving issues for customers in a timely manner and offering assistance to colleagues. You will perform first level investigation of the reported issues and provide solutions based on knowledge portal available and assist customer to implement the solution until a complete resolution. In case of issues that cannot be resolved immediately, aim at providing a temporary workaround and liaise with other GBG teams to get a definite solution in place as soon as possible. Manage support requests in the customer facing support portal and internal tools for efficient closure of the issues. Collect product enhancement ideas from customers and suggest improvements for product roadmaps and internal procedures. As a secondary role, you will actively participate also in the following activities: - project deliveries; this may consist of various tasks such as

Número de vacantes: 1

Kontkat:

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fuente: empleate